Show the QR code from your digital pass to staff at the point of redemption. They will scan it to confirm your membership and log the redemption automatically.
Make sure your screen brightness is turned up and the code isn't obscured by a screen protector or glare. If it still won't scan, staff can look up your membership manually using your registered name or email.
That depends on the plan you're enrolled in. Some passes allow unlimited redemptions within a billing period, while others are limited to a set number of uses. Check your plan details in your account for specifics.
Log in to your account and go to your profile settings to update your name, email, or password. Changes are saved immediately.
Use the Contact Us page to send a message to our support team, and we'll get back to you as soon as possible.